Billing, enrollment, and refunds

Current enrollment status

Opportunity research and saving are available without new paid enrollment. New paid-plan enrollment is paused while package-workflow commercial acceptance remains incomplete.

1. Open Pricing or Upgrade.
2. Read the current enrollment and package-support message.
3. Use the supported-opportunity matrix before relying on a package feature.

• Do not enter payment information on a page that says enrollment is paused.
• A displayed historical plan does not expand current opportunity support.

• Pricing
• Supported opportunities

Review an existing account

Existing account holders should use the controls and status shown in Account Settings.

1. Sign in and open Account Settings.
2. Read the current subscription state before choosing manage, cancel, pause, or reactivate where offered.
3. Complete the displayed confirmation flow and return to Account Settings to verify the resulting state.

• Do not assume a requested lifecycle change took effect until the current account state confirms it.

• Account settings

Refund or billing help

The published Refund Policy controls refund terms. Support does not promise a response time or outcome.

1. Read the Refund Policy.
2. Use the billing or subscription controls available to the signed-in account.
3. If the account state or charge record appears wrong, contact support with the date and visible description, but do not send full card or bank details.

• Refund policy
• Contact support