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Account and access

Manage account settings, export data, or request deletion

Review account state, request a data export, and understand the confirmation and cancellation steps for account deletion.

Review account settings

Account Settings shows the controls available for the current account and subscription state.

  1. Sign in and open Settings.
  2. Review the subscription, data, and account-lifecycle sections before choosing an action.
  3. Follow the confirmation screen for the selected action; do not rely on an earlier page after the account state changes.

Request and download an export

An export is generated for the signed-in account. A request may remain pending or become unavailable rather than producing an immediate download.

  1. Open Export Your Data from Account Settings.
  2. Request an export once.
  3. Return to the export page to check its current status and use the download control only when the export is ready.
  • Store downloaded account data securely.
  • If generation is unavailable or remains pending, do not create repeated requests; contact support with the visible status.

Request or cancel deletion

Deletion is a consequential account action with its own identity and final-confirmation steps.

  1. Open Delete Your Account and review the displayed scope.
  2. Complete the required identity and confirmation steps only if deletion is intended.
  3. If a pending deletion should not continue, use the available Cancel Deletion control while the account still permits cancellation.
  • Do not assume deletion is reversible after completion.
  • Export needed data before confirming deletion.
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Sign in and reset a password

Choose the correct sign-in method and use the password-recovery flow without exposing credentials or reset links.

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Billing, enrollment, and refunds

Understand the paused enrollment boundary, review an existing subscription, and use the published refund and support paths.

Questions? Visit the Help Center | Contact Support